Florida Child Welfare Case Manager Certification Practice Exam

If you speak to a child on the telephone but enter a face-to-face contact in FSFN/SACWIS, what is it considered?

1. A clerical error

2. Falsified records

3. An acceptable practice

4. A minor discrepancy

The correct answer is: Falsified records

Falsified records would be the most fitting category, as the information entered does not accurately reflect the actual communication that took place. It is considered false or inaccurate information, intentionally or unintentionally, which falls under the umbrella of falsified records. A clerical error may be applicable if the incorrect information was entered by mistake, but this would still result in falsified records. Entering a face-to-face contact for a phone conversation may also be considered a minor discrepancy, but this still falls under the category of falsified records. An acceptable practice would be to enter the correct mode of communication in the record, and not deliberately enter false or incorrect information.